When will I receive my delivery?

Delivery is dependent on the service you select, however please allow more time during busy periods.

Do you have an ETA for my items?

Delivery is normally made between the hours of 9am-5pm Monday to Friday, unless you have paid for a specific timed delivery. If your delivery is outside of your expected delivery time please contact customer services.

I have an item missing, what do I do?

Please call us on 01827 255 500 or email customer services on directcustomerservice@phs.co.uk within 48 hours of receiving your delivery.

My item is damaged, can I have a replacement?

Please call us on 01827 255 500 or email customer services on directcustomerservice@phs.co.uk within 48 hours of receiving your delivery.

Can you send a copy of a Proof of Delivery?

This is available in your account under the 'orders' tab. However if you need to, please call us on 01827 255 500 or email us on direct@phs.co.uk  

Can you send a copy invoice?

Yes - Please call us on 01827 255 500 or email us on direct@phs.co.uk

When will I receive my refund/credit?

Once your goods have been returned to our warehouse a credit will be raised within 7 working days.

How do I return my items?

Customer Services will arrange a collection date to suit your needs. Please call us on 01827 255 500 or email customer services on directcustomerservice@phs.co.uk within 48 hours of receiving your delivery. 

Do you offer Saturday delivery?

Yes we can offer Saturday delivery. However depending on delivery requirements the cost for this service will vary. Please call our sales support team for more information on 01827 255 500.

My goods still haven’t been collected?

Please call us on 01827 255 500 or email customer services on directcustomerservice@phs.co.uk  

It appears a service has been missed. Who should I contact?

For all phs service queries please call our head office on 02920 809 077

I need to add to my order. How do I do this?

This will be dependent on whether the goods have already been picked or left the warehouse. Please call our sales support team on 01827 255 500.

I would like to pay an invoice. How do I do this?

Please call customer services/sales support with your payment details.

I have a complaint about my delivery. Who do I contact?

Please call us on 01827 255 500 or email customer services on directcustomerservice@phs.co.uk  within 48 hours of receiving your delivery. 

How do I set up a standing order?

Please call your Account Manager who will be able to assist you with setting this up.

I need to cancel my order. Who do I contact?

Please call your account manager or our sales support department who will be able to help. To enable us to successfully cancel your order, we will need you to get in touch within one hour of placing the order.